Effective From: 1 June 2025

Overview

Welcome to the privacy policy for Science Tuition Academy.

We value your privacy and are dedicated to safeguarding your personal information. This notice outlines how we handle your data when you visit our website, no matter where you’re accessing it from, and explains your rights regarding that data.

By using our website, you agree to the collection and use of your information as described in this policy. Terms used here carry the same meaning as those in our Terms and Conditions, unless otherwise stated.

This privacy notice should be read alongside any other data protection statements we may provide at the time we collect your information. These notices work together to give you a full picture of how we use your data.

If you have any questions or wish to exercise your data rights, feel free to reach out to us.

📚 What’s Inside This Policy

This policy is structured for easy navigation. You can jump to any section below:

• What personal data we collect

• How we collect your data

• How we use your data

• Who we share your data with

• Use of AI technologies

• How we keep your data secure

• How long we keep your data

• International data transfers

• Your data rights

• How to contact us

1️⃣ What Information We Collect

“Personal data” refers to any information that can identify you as an individual. It does not include data that has been anonymized.

We may collect and store the following types of personal data:

• Identity Information: First name, last name, previous names, username, title, date of birth, gender, and profile images.

• Contact Details: Email address, phone number, billing and delivery addresses.

• Payment Information: Card details (encrypted and stored only if you choose to save them). These are held by a secure third-party payment provider, not by Us.

• Transaction Records: Details of payments made and services or products purchased.

• Technical Information: IP address, login credentials, browser type and version, time zone, device settings, operating system, and other technical identifiers.

• Profile Data: Username, password, purchase history, preferences, feedback, and survey responses.

• Usage Data: How you interact with our website, services, and content.

• Marketing Preferences: Your choices regarding promotional communications from us and third parties.

We may also collect aggregated data—such as statistics or trends—which does not identify you directly. If we ever link this data to your identity, we treat it as personal data.

2️⃣ How We Collect Your Data

We gather personal data in several ways:

📝 Directly from You

You may provide data when you:

• Purchase a product or service

• Create an account

• Subscribe to our services

• Contact customer support

• Request marketing materials

• Enter a competition or survey

• Provide feedback

⚙️ Automatically

When you browse our website or use our app, we may collect technical data through cookies and similar tools.

🌐 From Third Parties

We may also receive data from:

• Analytics and media platforms (inside and outside the EU)

• IP tracking and compliance tools

• Social media networks (e.g., Facebook, LinkedIn, Instagram)

• Email and survey platforms

• Hosting and data feed providers

3️⃣ How We Use Your Personal Information

We only handle your personal data when we have a valid reason to do so, and always in line with applicable data protection laws. The most common reasons we process your information include:

• To carry out a contract we’ve entered into or are preparing to enter with you

• When it supports our legitimate business interests (or those of a third party), provided your rights are not compromised

• When you’ve given us clear permission

• When we’re required to meet legal or regulatory obligations

🔍 Why We Use Your Data

We only use your personal data for the purpose it was collected, unless we determine that another use is closely related and legally justified. Below are examples of how we may use your data and the legal grounds for doing so:

When you sign up for our free trial, we won’t collect payment details. If you decide to continue with a paid plan, you’ll be asked to provide payment information at that point.

📢 Marketing Preferences

We aim to give you control over how your data is used for marketing. If you’ve opted in—or previously purchased from us—you may receive promotional messages about our services. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

🎁 Offers and Recommendations

We may use your data (e.g. identity, contact, usage, and preferences) to tailor offers and suggest services we think you’ll find useful.

🤝 Third-Party Marketing

We’ll always ask for your explicit consent before sharing your data with external partners for marketing purposes.

🚫 Opting Out

If you choose to stop receiving marketing messages, we’ll respect that choice. However, this won’t affect communications related to purchases, warranties, or service updates.

🍪 Cookies and Tracking

You can configure your browser to block or alert you about cookies. Disabling cookies may affect how our website functions.

🔄 Changing the Purpose

We’ll only use your data for the reason it was collected—unless we determine that a new use is compatible with the original purpose. If we need to use your data for something unrelated, we’ll notify you and explain the legal basis. In some cases, we may process your data without your knowledge if required by law.

4️⃣ Sharing Your Personal Data

We may need to share your personal information with trusted third parties for the reasons outlined above.

🤝 External Partners

We work with carefully selected service providers who help us deliver our services. These include:

• Onboarding and account setup providers

• Fulfilment partners for processing orders

• Email and communication platforms

• Data verification services

• Fraud detection and prevention tools

• Payment processors

• IT infrastructure and analytics providers

Each partner only receives the data necessary for their role and is contractually obligated to protect your information and use it only as instructed.

🏛️ Legal Authorities

In certain situations, we may be required to share your data with law enforcement or regulatory bodies—for example, to prevent fraud or comply with legal obligations. Only the minimum necessary information will be shared.

🔄 Business Changes

If we undergo a merger, acquisition, or business restructuring, your data may be transferred to the new entity. In such cases, your data will continue to be handled in accordance with this privacy policy.

We ensure that all third parties respect the confidentiality and security of your data and comply with relevant data protection laws.

5️⃣ Use of Artificial Intelligence (AI)

We may incorporate AI technologies to support the following functions:

• Suggesting relevant products or services based on your preferences

• Interpreting customer feedback to improve user experience

• Enhancing the security of our digital platforms

• Assisting in the development of new offerings

We do not use AI to make decisions about individuals that would have a significant impact on them. Any use of AI will always align with this privacy notice and applicable data protection laws. We will never use AI to make automated decisions about you without your explicit consent.

6️⃣ Keeping Your Data Secure

We implement robust security protocols to protect your personal data from accidental loss, unauthorized access, misuse, or disclosure. Access to your data is restricted to staff, contractors, and service providers who need it for legitimate business purposes. These individuals and organizations are bound by confidentiality agreements and are only permitted to use your data as instructed.

In the event of a suspected data breach, we have procedures in place to respond promptly. If legally required, we will notify you and the appropriate regulatory authorities.

7️⃣ How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, tax, and regulatory obligations. In some cases, we may keep your data longer—for example, if there’s a legal dispute or ongoing investigation.

When determining how long to keep your data, we consider:

• The type and sensitivity of the data

• The risk of harm from unauthorized use or disclosure

• The reasons we collected the data

• Whether those purposes can be achieved in other ways

• Legal and regulatory requirements

8️⃣ International Transfers of Data

We may share your personal data with trusted service providers located outside the European Economic Area (EEA). Before doing so, we ensure that these providers meet strict data protection standards equivalent to those in the UK and EU.

This includes:

• Using contracts that incorporate standard data protection clauses approved by the European Commission

• Relying on adequacy decisions where applicable

For example, if you request a refund under our 14-day money-back guarantee, your payment information may be processed by a third-party provider (such as Stripe) located outside the EEA. These providers are contractually obligated to protect your data.

9️⃣ Your Data Protection Rights

You have several rights under data protection law. These include:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccurate or incomplete data.

• Erasure: You can request that we delete your data when there’s no valid reason for us to keep it.

• Objection: You can object to our use of your data if you believe it affects your rights or freedoms, especially where we rely on legitimate interests or use your data for marketing.

• Restriction: You can ask us to pause processing your data in certain situations, such as while we verify its accuracy or during a legal claim.

• Data Portability: You can request that we transfer your data to you or another provider.

• Withdraw Consent: If we’re processing your data based on consent, you can withdraw that consent at any time. This won’t affect any processing already carried out.

💸 Fees

You won’t be charged to exercise your rights. However, if your request is clearly excessive or repetitive, we may charge a reasonable fee or decline to act on it.

🛡️ Verifying Your Identity

To protect your data, we may ask for proof of identity before fulfilling your request. We may also contact you for additional information to speed up our response.

⏳ Response Time

We aim to respond to all valid requests within one month. If your request is complex or you’ve made multiple requests, we’ll let you know if we need more time.

🔟 How to Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

📧 tutors.sta@gmail.com

You also have the right to lodge a complaint with a data protection authority:

• UK: Information Commissioner’s Office (ICO)

However, we’d appreciate the opportunity to resolve your concerns directly before you contact a regulator.

🔄 Keeping This Policy Up to Date

We review this privacy notice regularly. The current version was last updated in June 2025.

Please let us know if your personal information changes so we can keep our records accurate.

🌐 External Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links may allow others to collect or share your data. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before submitting any personal information.

📘 Glossary

• Legitimate Interest: A business reason for processing your data that does not override your rights or freedoms.

• Performance of a Contract: Using your data to fulfill a contract or take steps before entering into one.

• Legal Obligation: Processing your data because we are required to do so by law.